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Whether you are a seasoned veteran or brand new to RVing, we all run into the occasional problem. That’s where we come in.
Below you will find loads of helpful information and links to our support team to make sure you resolve your issue as quickly as possible.
Got a question about a Unique Camping + Marine product? Need help placing an order or tracking a package? Are you struggling with a problem like misreading sensor probes or a clogged tank and you just can’t figure out the next steps? Don’t worry! We’re here to help!
Below you’ll find FAQs for our most commonly asked questions. There’s a good chance your answer is just a few clicks away! If you still have questions after reading through our FAQs, our customer support team is on stand-by, ready to help in any way we can!
Updating or changing items in your order. We can help you add or edit products to your order, but our system requires that we cancel your existing order for changes to be made. We can help you with this if your order has not shipped yet. Please email us at support@uniquemm.com.
Orders that have already shipped cannot be updated, changed, or cancelled.
Updating shipping addresses or billing information. We can help you update or edit your shipping address or billing information if you contact us before your order has shipped. Please email us at support@uniquemm.com.
Cancelling an order. To cancel your order, please contact us at support@uniquemm.com.
Updating a billing address: If you placed your order on our online system and you received an order confirmation, no need to worry, your order was processed successfully! The billing address does not need to be updated.
Updating a shipping address: If your order has not yet shipped (check your email notifications to verify if it has shipped), please email us at support@uniquemm.com to update your shipping address. If you placed your order over the weekend and reached out to our customer support team, don’t worry if you haven’t heard back yet. We do not ship on weekends and our support team will be happy to help you update your shipping address before your package goes out on Monday.
Unfortunately, shipping addresses cannot be updated once packages have been shipped.
If you are trying to use a coupon code and your discount isn’t being applied at checkout, watch this video.
If you never received your discount code after subscribing to our newsletter:
If you have tried all of these things and you are still struggling with your coupon code, contact our support team for help.
Free shipping is available for all orders over $40! Just select the free shipping option at checkout.
Free shipping only applies to orders shipped to the contiguous United States and isn’t currently available to Hawaii, Alaska, or US Territories.
If discounts applied to your order drop your order value below $40, you will be ineligible for free shipping. To make your shipment eligible for free shipping again, simply increase your cart value to $40 or more.
Because our packages are often heavy and liquid, sometimes shipping can get expensive. Luckily for you, we offer FREE 2-3 business day shipping on all orders over $40!
Alternatively, you can purchase our products through Amazon, Walmart.com or through a local retailer.
Click the “rewards” link in the top menu of our website to sign in to your account. Note: mobile users will need to click on the box that looks like this to access the rewards:
Once signed in, you can choose to redeem your rewards. An email will then be sent to you with a personalized discount code available for use during checkout. Remember to check your spam or junk folders for the coupon code if you don’t find it in your inbox.
Please go to the military discount section of our site and follow the directions to receive a discount code via GovX. This discount code will be emailed to you and will have to be enrolled with GovX and logged in to receive your military discount.
We ship orders Monday through Friday, during normal business hours. Once your order has been shipped you will receive a notification via email or text message with a tracking number, so you can follow your package as it makes it’s way to you.
Orders placed after hours, or on weekends, will not be shipped until the next business day.
When you select free shipping (eligible for orders over $40) we ship your package via FedEx or USPS and transit time is 2-3 business days for most addresses in the continental US.
PO Boxes may take up to 10 days, depending on your address.
If you select a different shipping option or rate during checkout, shipping time will vary depending on the shipping option you selected.
After your order has been shipped, you will receive a shipping notification via email as well as via text message, if you provided your phone number at checkout. ALL orders receive shipping updates, with detailed tracking information, so if you don’t see an email with this information, check your spam or junk folder. It has been sent.
Did you provide us with your email address during checkout? If so, check your spam or junk folders for all order emails. ALL orders receive shipping updates, with detailed tracking information, so if you don’t see an email with this information, check your spam or junk folder. It has been sent.
If you didn’t provide us with your email address during checkout, unfortunately we can’t send your tracking information in the most efficient manner. Some shipping details will be sent via text message, if you provided us with your phone number during checkout, but email is the main form of communication for order updates and tracking.
If you get this notification, unfortunately your order has been lost or damaged by FedEx, please email support@uniquemm.com and we’ll send a replacement ASAP.
For RV parks: Have you checked your campground office?
For home addresses: FedEx drivers will sometimes drop packages off in strange locations. Please check around your property or with neighbors. Please contact us at support@uniquemm.com if still not found.
Please email us at support@uniquemm.com and we will help you with a replacement package.
Unfortunately, FedEx will not notify us when this happens. Please email us at support@uniquemm.com and we will help you with a replacement package.
So sorry about this! Occasionally our shipping team will make a mistake. Please email us at support@uniquemm.com and we will help you with a replacement package.
Everyone has differing opinions on what exactly constitutes a “safe” or “eco-friendly” product, so we prefer to let you make an educated choice about whether or not our products meet your personal standards. You can find everything you’ll need to know about our products on our Formulated With Trust page, so you can make an educated decision when choosing the right Unique Camping + Marine for your RV or boat.
All of our products have a shelf life of 2 years from the date of manufacturing. To find the date your product was manufactured, look at the first 6 digits of the code stamped on the bottle. This is the date it was produced (MM/DD/YY).
If your product is older than 2 years, don’t assume it’s a lost cause. We keep retains of every batch we make, going back 15+ years, and the products still work to their full capacity. It’s highly likely that yours will too - even if it is older than 2 years.
Since our bacteria are hibernating in spore form they are very resilient and usually basic freezing is not going to be a problem. When freezing becomes a problem is when the bottle repeatedly freezes and thaws. Go ahead and give the product a try, we will certainly replace it if the product isn’t working.
We do not recommend using Unique Camping + Marine products with other products. This can result in damage to your RV, decreased efficacy with Unique Camping + Marine products, or danger to you.
RV Digest-It: The first step to getting optimal results from RV Digest-It is to follow the The Unique Method. This method will help you successfully use RV Digest-It to prevent odors, maintain your sensor probes, and prevent clogs.
If you are struggling with odors, in addition to following The Unique Method, we also recommend reading our guide on eliminating tank odors.
If your RV Digest-It Drop-In Pods are not dissolving, please email us at support@uniquemm.com for more assistance.
Clear-It: Clear-It is the strongest tank unclogging product available today, so if you are having troubles clearing a plugged black tank, keep in mind that you won’t find a stronger alternative product. If you are struggling with a clogged toilet, more often than not, one or two treatments with this product (following our guide on unclogging rv toilets) will help clear the toughest clogs. If this is not successful, please reach out to us at support@uniquemm.com for further assistance. Please note, Clear-It is made specifically for black holding tanks and will not work in gray tanks. To deep clean gray tanks, please follow our deep cleaning guide.
Restore-It: Cleaning black tank sensors often requires multiple treatments. Please try the process again and follow our black tank sensor cleaning guide. Please note, this product is made specifically for black tank sensors and will not work for misreading gray tank sensors. To treat gray tank sensors, please follow our gray tank sensor cleaning guide.
Follow the The Unique Method for best results.
Follow our Unclogging RV Toilets guide.
For misreading black tank sensors, follow our Black Tank Sensor Guide.
For misreading gray tank sensors, follow our Gray Tank Sensor Guide.
Follow our Eliminating RV Toilet Odors guide.
Follow our How To Clean Your RV Toilet Bowl guide.
To deep clean your holding tanks, follow our Deep Cleaning Guide.
Don't worry, we're here for you!
Contact our support team and we'll be happy to help you in any way we can!
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